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Cancellation Policy

Notice Period

We require a minimum of 48 hours' notice if you need to cancel, postpone or reschedule your appointment. This gives us enough time to offer the slot to another customer on our waiting list.

We understand emergencies happen – if something unexpected comes up, please contact us as soon as possible and we’ll always try to be understanding where we can.

Late Cancellations or No-Shows

Unfortunately, if less than 48 hours' notice is given, or if you don’t attend your appointment without letting us know, the following fees will apply:

  • Cancellations within 48 hours of the appointment: 50% of the grooming fee

  • Same-day cancellations or no-shows: 100% of the grooming fee

If you miss more than one appointment or cancel at short notice multiple times, we may request a non-refundable deposit for future bookings.

How to Notify Us

Please let us know as early as possible if you need to cancel or make changes to your booking. You can contact us by:

If we’re unable to answer straight away (we may be with a dog), please leave a voicemail or message and we’ll get back to you as soon as we can.

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