Frequently Asked Questions

We understand that you may have questions, especially if this is your furry friend’s first groom. At Paws Grooming Parlour, we’re here to make the experience as smooth and stress-free as possible for both you and your pet. Below are some of our most commonly asked questions to help you feel fully prepared.

Page Title

This is a Paragraph. Click on "Edit Text" or double click on the text box to start editing the content and make sure to add any relevant details or information that you want to share with your visitors.

Do I need to book an appointment?

Yes, we work by appointment only to ensure each pet gets the time and care they deserve. Please call or message us in advance to book.
What if I’m running late or need to cancel?

Please let us know as soon as possible. We kindly ask for 24 hours’ notice for cancellations to avoid a fee.
How much does it cost?

Prices vary based on breed, size, coat condition, and service. Feel free to contact us for a quote – we’re happy to help!
What services do you offer?

We provide full grooming, wash & dry, nail clipping, de-shedding, puppy grooms. Looking for something else then just let us know.
How long does grooming take?

Grooming usually takes between 1 to 3 hours depending on your dog’s breed, coat condition, and temperament. We’ll give you a more accurate estimate at drop-off.
Can I stay with my dog during the groom?

We find that dogs tend to be more relaxed and cooperative when owners aren’t present, but you’re welcome to discuss any concerns with us beforehand.
Do you groom puppies?

Yes! We recommend introducing your puppy to grooming as early as possible (after vaccinations). Our puppy grooms are gentle, short, and focused on making grooming a positive experience.
Do you groom cats or other animals?

Currently, we only offer grooming for dogs.
Do you groom all breeds?

We cater to most dog breeds and coat types. If your dog has special requirements, just let us know when booking.
What if my dog is nervous or reactive?

We have experience with nervous and anxious dogs. Please mention any behavioural issues when booking so we can plan accordingly.
What are your business hours?

Our opening hours are: Monday – Sunday: 9:00am – 6:00pm (Please check our social media for any seasonal changes.)
Do you have air conditioning?

Yes, our salon is fully air-conditioned to ensure a comfortable environment for your dog all year round.
Are you insured?

Yes, we are fully insured for your peace of mind. Your pet’s safety and wellbeing are our top priority.
What products do you use?

We use high-quality, pet-safe shampoos and grooming products, including options for sensitive skin. If your dog requires a specific product, feel free to bring it with you or let us know in advance.